Shipping policy

PROCESSING TIME 
• Orders processed within 3 - 5 business days 
• No processing on weekends or public holidays

NEW ZEALAND SHIPPING

Standard Shipping: Determined at checkout 

FREE SHIPPING 
• FREE shipping for Spring Box Orders

Express international shipping available for faster delivery.

TRACKING 
• Tracking number sent via email when your order ships

DELIVERY 
• Rural delivery schedules vary by location

IMPORTANT NOTES 
• All prices in New Zealand Dollars (NZD) excluding GST
• Delivery times are estimates and may vary
• International customers responsible for customs duties and taxes
• We ship with Post Haste for reliable delivery

DELAYS 
Delays may occur due to:
• Peak holiday seasons (November-January)
• Severe weather conditions
• Remote location deliveries
• Customs processing (international orders)

CONTACT US 
• Email: accounts@springnz.co.nz
• Phone: +64 9 636 7070
• Hours: Monday-Friday 9 AM - 4 PM NZST
• Website: springnz.co.nz

For shipping questions or issues, contact us and we'll help resolve any problems quickly.