Repair Request Form Thank you for your business, sorry to hear you are having trouble with our unit. Please fill out the form below and we will be in touch to get this sorted for you as soon as possible Claim Type(Required) Warranty Claim Repair Request Other I am a..(Required) Product Owner Merchant Service Agent/Plumber Contact Details Your Name(Required) First Last Preferred Method of Contact Email Phone Your Phone(Required) Your Email Address(Required) Email Address Confirm Email Address Your Address Street Address Address Line 2 City ZIP Code Product Details Product Model Product Serial Number Invoice Number (If known) Date of Purchase Invoice (If available) Drop files here or Select files Max. file size: 2 GB. Installer name and Contact Number (If different to above) Date of Installation Last maintenance done (Service, Filter Change etc) Fault Description(Required) Supporting Documents (Photos, Videos etc) Drop files here or Select files Max. file size: 2 GB. Preferred remedy of action Spring offers a Back to Base Warranty – Term varies dependent on product. Please advise convenient method of repair Remedy option Technician Callout (Available greater Auckland and Christchurch) – $79.95 + Labour ($79.95+gst per hour) Request box to repackage and courier to Auckland Base $45+gst Return using saved original packaging to Auckland Base Thanks for taking the time to fill out this form. We will be in touch to let you know the steps from here. If there is anything urgent which requires attention please don’t hesitate to call us on 0800 477 746 Δ
