Warranty Claim Request Form – Spring Water Solutions

Repair Request Form

Thank you for your business, sorry to hear you are having trouble with our unit. Please fill out the form below and we will be in touch to get this sorted for you as soon as possible 🙂

Claim Type(Required)

Warranty Claim

Repair Request

Other

I am a..(Required)

Product Owner

Merchant

Service Agent/Plumber

Contact Details

Your Name(Required)

First Last

Preferred Method of Contact

Your Phone(Required)

Your Email Address(Required)

Email Address Confirm Email Address

Your Address

Street Address Address Line 2 City ZIP Code

Product Details

Product Model

Product Serial Number

Invoice Number (If known)

Date of Purchase

Invoice (If available)

Drop files here or

Max. file size: 300 MB.

Installer name and Contact Number (If different to above)

Date of Installation

Last maintenance done (Service, Filter Change etc)

Fault Description(Required)

Supporting Documents (Photos, Videos etc)

Drop files here or

Max. file size: 300 MB.

Preferred remedy of action

Spring offers a Back to Base Warranty – Term varies dependent on product. Please advise convenient method of repair

Remedy option

Technician Callout (Available greater Auckland and Christchurch) – $79.95 per hour

Request box to repackage and courier to Auckland Base $45+gst

Return using saved original packaging to Auckland Base

Thanks for taking the time to fill out this form. We will be in touch to let you know the steps from here. If there is anything urgent which requires attention please don’t hesitate to call us on 0800 477 746

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