Frequently Asked Questions

Question: Why is my cooler leaking?

Answer: A cracked bottle.

99% of the time a water cooler leak in due to a crack in the bottle. A tiny crack or hole in the water bottle can be caused by rough handling or dropping the water bottle. The cracks can be tiny, sometimes even too small for water to escape from, but large enough for air to enter under suction pressure. The air coming in will allow the water to fall and overfill the tank, resulting in a leak. If this occurs the water must be drained from the tank before the replacement bottle is put on, or this will spill the excess water out and give the impression that the leak is still happening.  Mark the cracked bottle as faulty and we will replace it free of charge in the next delivery.

Answer: Leaking water ways.

While very unlikely, if the bottle is not found to be faulty, the problem could be the water cooler itself. Contact Spring on 09 636 7070 and one of our technicians will fix or replace your water cooler.

Question: Why is my tap leaking?

Answer: The tap is not screwed tight enough.

Give it a slight twist to tighten it in place.

Answer: A broken washer.

The problem may be the spring or washer in the tap preventing it from closing properly. You will need to remove the bottle, drain the reservoir into a bucket to stop it from leaking and call out a technician on 09 636 7070.

Question: Why does my water taste strange or “off”?

Answer: Your cooler may need to be sanitized.

We recommend your cooler is serviced and sanitized every 6 months. Please call Spring (09) 636-7070 to book this service.

Question: Why is the water not cold enough?

Answer: Thermostat adjustment.

Most water coolers have a manual thermostat on the rear of the unit. This can be turned using a screw driver to increase or decrease the water temperature. Be careful not to make it too cold, as the tank can freeze over and stop all water flow as a result.

Question: Why is the water coming out at room temperature?

Answer: The power is off.

Check that your water cooler is plugged in at the wall socket and that the mains power is turned on (a surprisingly common cause). Also, check that the power cable at the back of the unit is firmly pushed into its socket.

Question: Why is the cooler not dispensing any water?

Answer: An empty bottle.

Make sure the bottle isn’t empty and that there is enough water in the reservoir.

Answer: An air lock.

This can be caused by an air lock that can occasionally occur as a result of the air pressure that is forced into the water cooler as the bottle is placed on it. The taps may appear to not be dispensing any water, or only dispensing in intermittent drips. Remove the water bottle from the cooler and place it back on the water cooler whilst at the same time holding both taps open (this requires 2 people).

Answer: Cooling tank freezing over.

An ice ring may have formed that is blocking the water flow. This usually indicates that the cold control mechanism is no longer working and needs adjustment or replacement. What’s happening at the moment is that the water cooler is continually chilling. This causes the ‘ice donut’ at the bottom of the internal reservoir to block the water flow. Turning the plug off for 24 hours is the fastest way for the water to flow again, also adjust the thermostat on the rear of the unit using a screw driver. If the problem persists, please call (09) 636-7070 to book in a service.

Question: Why is water leaking from connections or filter?

Answer: A push lock fitting is leaking.

Most water leaks are due to the ‘Push lock’ fitting rings perishing. These are easy to replace. Turn water off at the isolation switch. Hold back the collar and slide out the pipe from the leaking fitting. Replace with new fitting by simply pushing into place.

Question: Why is the cooler not dispensing any water?

Answer: Isolation tap has been shut off.

This can occur either on purpose or sometimes by accident. The shut off valve sits in line the water feed. It can be placed just before the filter cartridge (used for filter replacing), or can be located right at the start of the water feed called a ‘T off Valve’. Sometimes the cooler will be plumbed with both, particularly if there is a long distance from water feed to the water cooler.

Answer: The water cooler manual shut off has been triggered.

The water cooler Manual Shut off valve gets triggered if the water level gets to high in the tank. This can occur in the event of the water cooler getting bumped, or falling over. The valve is a safety feature to avoid an uncontrolled leak in the office. This can simply be reset by either pressing or sliding (depending on the model) the release on the top of the water cooler. This is fairly common in offices after cleaning around or moving the water cooler.

Answer: Cooling tank freezing over.

An ice ring may have formed that is blocking the water flow. This usually indicates that the cold control mechanism is no longer working and needs adjustment or replacement. What’s happening at the moment is that the water cooler is continually chilling. This causes the ‘ice donut’ at the bottom of the internal reservoir to block the water flow. Turning the plug off for 24 hours is the fastest way for the water to flow again, also adjust the thermostat on the rear of the unit using a screw driver. If the problem persists, please call (09) 636-7070 to book in a service.

Question: Why is my tap leaking?

Answer: The tap is not screwed tight enough.

Give it a slight twist to tighten it in place.

Answer: A blocked tap.

If the tap is not loose, the problem may be the spring or washer in the tap preventing it from closing properly.  You will need to remove the bottle, drain the reservoir into a bucket, and call out an engineer to replace the tap.

Question: Why does my water taste strange or “off”?

Answer: Your cooler may need to be sanitized.

We recommend your cooler is serviced and sanitized every 6 months. Please call Spring (09) 636-7070 to book this service.

Answer: Your cooler filter may need to be changed.

We recommend your cooler filter is replaced every 12 months. Please call Spring (09) 636-7070 to book this service.

Question: Why is the water not cold enough?

Answer: Thermostat adjustment.

Most water coolers have a manual thermostat on the rear of the unit. This can be turned using a screw driver to increase or decrease the water temperature. Be careful not to make it too cold, as the tank can freeze over and stop all water flow as a result.

Q: Why is the water coming out at room temperature?

Answer: The power is off.

Check that your water cooler is plugged in at the wall socket and that the mains power is turned on (a surprisingly common cause). Also, check that the power cable at the back of the unit is firmly pushed into its socket.

Question: Why is the drip tray overflowing?

Answer: It needs to be emptied.

Your drip tray is most likely not connected to any drain. These needs to be emptied regularly to prevent spillage.  Simply slide the tray out from the cooler unit and empty in the sink. When this becomes dirty these can be cleaned like any dish in the sink, or in the dishwasher.

Question: How do I attach the spike to the bag?

Question: What does the spike look like close up?