FAQ – Spring Water Solutions

FREQUENTLY ASKED QUESTIONS

Bottle Top Water Coolers

Question: Why is my cooler leaking?

Answer: A cracked bottle.

99% of the time a water cooler leak in due to a crack in the bottle. A tiny crack or hole in the water bottle can be caused by rough handling or dropping the water bottle. The cracks can be tiny, sometimes even too small for water to escape from, but large enough for air to enter under suction pressure. The air coming in will allow the water to fall and overfill the tank, resulting in a leak. If this occurs the water must be drained from the tank before the replacement bottle is put on, or this will spill the excess water out and give the impression that the leak is still happening. Mark the cracked bottle as faulty and we will replace it free of charge in the next delivery.

Answer: Leaking water ways.

While very unlikely, if the bottle is not found to be faulty, the problem could be the water cooler itself. Contact Spring on 09 636 7070 and one of our technicians will fix or replace your water cooler.

Question: Why is my tap leaking?

Answer: The tap is not screwed tight enough.

Give it a slight twist to tighten it in place.

Answer: A broken washer.

The problem may be the spring or washer in the tap preventing it from closing properly. You will need to remove the bottle, drain the reservoir into a bucket to stop it from leaking and call out a technician on 09 636 7070.

Swapping a water cooler tap:

Remove water bottle or turn off the shut off valve.
Drain the tap you wanting to change into a bucket.
Unscrew broken tap anticlockwise to remove.
Re attach new tap being careful to not over tighten. Tap will seat onto silicone washer. Stop tightening at 1st point that the tap is the correct orientation after making contact with the washer.
Replace water bottle or open shut off valve, and allow to refill.
Check for leaks.

Question: Why does my water taste strange or “off”?

Answer: Your cooler may need to be sanitized.

We recommend your cooler is serviced and sanitized every 6 months. Please call Spring (09) 636-7070 to book this service.

Question: Why is the water not cold enough?

Answer: Thermostat adjustment.

Most water coolers have a manual thermostat on the rear of the unit. This can be turned using a screw driver to increase or decrease the water temperature. Be careful not to make it too cold, as the tank can freeze over and stop all water flow as a result.

Answer: Overuse
In the summer months you might notice the water not being cold enough – Each time the holding tank is emptied it requires some time to cool the water before it is dispensed. If the cooler is used more frequently it might not have enough time to cool completely. We do offer short term rentals if you feel you require a supplementary cooler over the warmer months.

Question: Why is the water not hot enough?

Answer:

If the cooler isn’t humming please check it is plugged in and hasn’t come out of the socket.

If it is humming please check the red switch at the back is on.

Question: Why is the water coming out at room temperature?

Answer: The power is off.

Check that your water cooler is plugged in at the wall socket and that the mains power is turned on (a surprisingly common cause). Also, check that the power cable at the back of the unit is firmly pushed into its socket.

Question: Why is the cooler not dispensing any water?

Answer: An empty bottle.

Make sure the bottle isn’t empty and that there is enough water in the reservoir.

Answer: An air lock.

This can be caused by an air lock that can occasionally occur as a result of the air pressure that is forced into the water cooler as the bottle is placed on it. The taps may appear to not be dispensing any water, or only dispensing in intermittent drips. Remove the water bottle from the cooler and place it back on the water cooler whilst at the same time holding both taps open (this requires 2 people).

Answer: Cooling tank freezing over.

An ice ring may have formed that is blocking the water flow. This usually indicates that the cold control mechanism is no longer working and needs adjustment or replacement. What’s happening at the moment is that the water cooler is continually chilling. This causes the ‘ice donut’ at the bottom of the internal reservoir to block the water flow. Turning the plug off for 24 hours is the fastest way for the water to flow again, also adjust the thermostat on the rear of the unit using a screw driver (anti clockwise to warm water). If the problem persists, please call (09) 636-7070 to book in a service.

Question: How do I transport my cooler?

Answer:

Water coolers have a compressor so need to be transported standing. If you are collecting it from our office or moving yourself between locations a good spot to keep it is lodged between the back of the passengers seat and the back seat.
Although transporting upright is preferred this might not always be the possible. If you need to transport laying on its side please allow at least an hour standing upright before using.

Packaging your cooler

Drain all water from the unit before packaging – this includes the holding tank which can be easily emptied by using the taps on the cooler
Package securely in a large enough box. We insert polystyrene padding to the top and bottom of each cooler when sending to create a barrier between the cooler and the box, and minimize damage in transit.
Coolers have a compressor so it is best practice to transport them upright. On the box you can use “THIS WAY UP” and “FRAGILE” labels for the courier

Installing a Hot/Cold bottle top cooler

When setting up a Hot/Cold cooler it is important to do it the right way to avoid burning the boiling side out. First, put your filled bottle on top and fill the cooler/boiler tank. Plug the cooler in and push the red switch at the rear. Leave the cooler for around half an hour to allow the water to heat and it’s ready to use.

Plumbed-In Water Coolers

Question: Why is water leaking from connections or filter?

Answer: A push lock fitting is leaking.

Most water leaks are due to the ‘Push lock’ fitting rings perishing. These are easy to replace. Turn water off at the isolation switch. Hold back the collar and slide out the pipe from the leaking fitting. Replace with new fitting by simply pushing into place.

Question: Why is the cooler not dispensing any water?

Answer: Isolation tap has been shut off.

This can occur either on purpose or sometimes by accident. The shut off valve sits in line the water feed. It can be placed just before the filter cartridge (used for filter replacing), or can be located right at the start of the water feed called a ‘T off Valve’. Sometimes the cooler will be plumbed with both, particularly if there is a long distance from water feed to the water cooler.

Answer: The water cooler manual shut off has been triggered.

The water cooler Manual Shut off valve gets triggered if the water level gets to high in the tank. This can occur in the event of the water cooler getting bumped, or falling over. The valve is a safety feature to avoid an uncontrolled leak in the office. This can simply be reset by unscrewing the plate at the top of the cooler and finding the reset button. It will be a small window (Red if shut off) either pressing or sliding, depending on the model, the release on the top of the water cooler. This is fairly common in offices after cleaning around or moving the water cooler.

Answer: Cooling tank freezing over.

An ice ring may have formed that is blocking the water flow. This usually indicates that the cold control mechanism is no longer working and needs adjustment or replacement. What’s happening at the moment is that the water cooler is continually chilling. This causes the ‘ice donut’ at the bottom of the internal reservoir to block the water flow. Turning the plug off for 24 hours is the fastest way for the water to flow again, also adjust the thermostat on the rear of the unit using a screw driver anticlockwise to warm. If the problem persists, please call (09) 636-7070 to book in a service.

Question: Why is my tap leaking?

Answer: The tap is not screwed tight enough.

Give it a slight twist to tighten it in place.

Answer: A blocked tap.

If the tap is not loose, the problem may be the spring or washer in the tap preventing it from closing properly. You will need to remove the bottle, drain the reservoir into a bucket, and call out an engineer to replace the tap.

Question: Why does my water taste strange or “off”?

Answer: Your cooler may need to be sanitized.

We recommend your cooler is serviced and sanitized every 6 months. Please call Spring (09) 636-7070 to book this service.

Answer: Your filter may be due for a replacement.

We recommend your cooler filter is replaced every 12 months. Please call Spring (09) 636-7070 to book this service.

Question: Why is the water not cold enough?

Answer: Thermostat adjustment.

Q: Why is the water coming out at room temperature?

Answer: The power is off.

Question: Why is the drip tray overflowing?

Answer: It needs to be emptied.

Your drip tray is most likely not connected to any drain. These needs to be emptied regularly to prevent spillage. Simply slide the tray out from the cooler unit and empty in the sink. When this becomes dirty these can be cleaned like any dish in the sink, or in the dishwasher.

Spring Bag with Cooler

How to connect your Spring Box to the cooler.

Answer:

Unscrew the upper top knob. Remove the tamperproof seal from the Vitop tap. Place the Vitop tap fully into the connector.
Turn the top knob to open the flow.

Question: my SB1 is beeping, what should I do?

Answer:

The SB1 cooler beeps when the cooler is having trouble pumping the water from the bag to dispense. First check there are no bends in the pipe or areas that might disrupt the flow.
Silver seal from the vitop tap not being taken off.
Check that the door is closing correctly.

Popular products

FREQUENTLY ASKED QUESTIONS

Bottle Top Water Coolers

Plumbed-In Water Coolers

Spring Bag with Cooler

Need a solution for your home or office?

CUSTOMER SUPPORT

0800 477 746

© COPYRIGHT 2024

PAYMENT METHODS